Financial Aid Professionals

Recent News

One way to describe Christie's role as Senior Programmer/Analyst at Great Lakes is "like an octopus on stilts." Christie proactively reaches out—often in eight or more different directions—to gather customer feedback and project requirements. This, in turn, allows her to develop a high-level view of improvements and enhancements we make to the processes and products we offer you.

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Part of our commitment to keeping you informed is calling your attention to changes in the industry. In case you missed it, the U.S. Department of Education recently issued Dear Colleague Letter GEN-15-06 on Loan Counseling Requirements and Flexibilities. This letter discusses the statutory and regulatory requirements for Direct Loan entrance counseling and, through a Q&A document, provides some institutional flexibility to augment that counseling.

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Although the logic of Return of Title IV (R2T4) is simple enough—unearned portions of financial aid must be returned to the federal government—the definitions and calculations for the return of funds vary, depending on the type of academic program. Read on for a short list of tips and free SmartSessions training to help with your R2T4 calculation process.

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As part of our commitment to supporting students at all stages of the loan process, Great Lakes sends quarterly emails to in-school borrowers—highlighting topics such as Why Credit is Important and Successful Budgeting. Our latest email outlined the benefits of following Great Lakes on social media. Learn how we're building relationships with in-school borrowers.

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It's always hard when one of your current or former students dies—but when it does happen, it's a situation you want to handle with care. The last thing you want to do is make a sensitive issue more complicated or painful for a student's family. Read on for a refresher on how to handle this situation, keeping in mind that you can always count on Great Lakes, as a federal loan servicer, to help you navigate and resolve crucial issues as quickly, tactfully, and seamlessly as possible.

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Today's students have access to virtually unlimited online entertainment. And while the internet is filled with funny cat videos and other lighthearted items, Great Lakes can help you direct your students' attention to content that matters for their future—a variety of free and engaging financial literacy resources. Together, we can break through the clutter and help students make sound financial decisions at all stages of their student loan process.

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Our new Knowledge Center topic, Top Six Ways to Reduce What You Owe, was designed to help student loan borrowers understand interest, capitalization, and possible interest rate reductions—while also providing them with ways to limit or reduce the total amount they owe. Follow the wizard to learn more about this engaging new resource...so you can share it with your students!

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